How to Know Your PF Claim Status

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How to Know Your PF Claim Status
How to Know Your PF Claim Status
In this post, you will see how to know your pf claim status in EPF Unified Member Portal, EPF Member Passbook, and Umang Mobile App.

 Requirements to know pf claim status

  1. UAN and Password to login EPF Unified Member Portal and EPF Member Passbook.
  2. Previous or Current Employer PF Member ID of 22 digits to check claim status details.
  3. To check claim status in mobile (Umang App). Register Umang App with the registered mobile number linked with EPF UAN.

Know Your PF Claim Status Online

You will see here three methods in which you can check claim status online very easily.

1) EPF Unified Member Portal

The step-by-step procedures to know your pf claim status in the EPF Unified Member Portal are as follows:
Step 1: Sign In Unified Member Portal with UAN, Password and Captcha code.
UAN Member Sign IN
UAN Member Sign IN
Step 2: Close the Alert message and navigate to the Online Services menu and click on Track Claim Status.
 
Click on track claim status
Click on track claim status

Step 3: Now you will see all your past and the new claim status. Let’s now see the various status of the claim in the Unified Member Portal.

a) Online Claim Status
 
The claim status of all the withdrawal-related claims using Form 31, Form 10C, etc can be seen in this section. Let’s see the various fields under online claim status.

Tracking ID: The 17 digits of the tracking id is created whenever a pf withdrawal claim request is initiated by the pf member. The first 12 digits of the tracking id consist of a UAN number and the next 5 digits keep incrementing for every new withdrawal request placed by the pf member.

Form Type: The type of withdrawal form initiated/filled by the employee can be viewed here.

Claim Status: The date of claim submission is shown in Submission At Portal. Once the pf withdrawal request is sent to the field office the date and time will be shown in Sent To Field Office. The Current Status of the claim can be viewed in this field from the status pending to the claim settlement.

View PDF: To view the claim form submitted click on View PDF.

Online claim status
Online claim status

b) Transfer Claim Status

The claim status of transfer related claims using online/offline Form 13 can be seen in this section. Let’s see the various fields under transfer claim status.

Tracking ID: The 17 digits of the tracking id is created whenever a pf withdrawal claim request is initiated by the pf member. The first 12 digits of the tracking id consist of a UAN number and the next 5 digits keep incrementing for every new withdrawal request placed by the pf member.

Claim Type: This shows the type of form i.e Form 13 used to transfer pf either online/offline.

Previous Account Number: This shows the old pf account/member id of an employee from where the pf balance will be transferred to another pf account.

Present Account Number: This shows the present pf account/member id from where the old pf balance will be transferred to the present pf account.

Claim Status: This shows the current claim status of the submitted form 13. Once form 13 is submitted by an employee. The transfer claim request is first sent to the employer for approval. If the approval is pending from the employer side then the claim status is shown as “Pending at present employer”.

After the approval from the employer, the transfer request is then passed to the EPFO field office. If the transfer claim request is not accepted at the field office then the current claim status will be shown as “pending at field office”.

Normally it would take 7 to 10 working days for the field office to accept the transfer claim request. Once the transfer request is accepted at the field office. The claim status will be shown as “Accepted by field office”.

Attestation through: This field shows the transfer request to be approved by the previous/present employer with their digital signature.

Printable Form 13: Here you can view the filled form 13 in pdf format.

Transfer claim status
Transfer claim status

c) Stop Auto Initiated Claim Cases: This field is very useful when an employee submits the online form 13 and in case if he/she wants to cancel the transfer claim request which is possible through this option. But make sure that to cancel the transfer claim request before the transfer request is accepted by the employer.

Note: The below points shows possibility and non-possibility for cancelling transfer request if any mistake is noticed by an employee after submitting the transfer claim request form 13.
  1. If the transfer claim request is pending from the employer, then the pf member can coordinate with the employer to cancel the transfer claim request.
  2. If the transfer claim request is already reached the EPFO field office then it’s not in the pf member’s hand or with the employer. Only EPFO officials can reject the transfer claim request if they found any mistakes or your form is not appropriate to be accepted.

2) EPF Member Passbook

The second option to know your claim status is from the EPF Member Passbook.
Let’s see the step-by-step procedure to check the pf claim status for both pf withdrawals and transfer pf requests from the PF Passbook.
Step 1: Login EPF Member Passbook with UAN, Password and Enter the mathematical equation.
Member Login EPF Passbook - EPF Passbook Portal
Member Login EPF Passbook
Step 2: Select Member ID of previous pf account or present pf account and click on View Claim Status button to view the claim status details.
a) To know the claim status of pf transfer (previous employer)
  • Select previous member id (from where pf balance will be transferred to the new pf account) to view the claim status details.
  • The current claim status can be seen in the Claim Status field which will be initially shown as “under process”
  • For a better understanding of the claim status, the pf members can refer to the Remarks field.
 
Claim status under process in epf member passbook
Claim status under process in epf member passbook
b) To know the claim status of pf withdrawal (present employer)
  • Select present member id/pf account to check claim status details if claims such as advance withdrawal, full and final settlement are made.
  • Under Para Details, you can view the reason for the claim to be settled.
  • Also, other important details like Total Amount Approved, Dispatch date, Claim Status and Remarks can be seen to easily track your claim status.
Claim status of present employer
Claim status of present employer

3) Umang Mobile App

Umang App is a mobile app developed as an initiative of digital India under the Ministry of Electronics and Information Technology to provide access to central and state government services.
Let’s see how to check claim status in Umang App in a step-by-step procedure.

Step 1: First-time user register Umang App with your UAN linked mobile number

Step 2: After successful registration in the Umang App login with your mobile number and OTP/MPIN.

Step 3: Now click on the All Services menu and scroll down to find the EPFO option and click on it.

Step 4: Under the Employee Centric Services section click on Track Claim.
 
Step 5: Now enter UAN, OTP and click on Submit button to view claim status (claim settled)
Track claim status in Umang app
Track claim status in Umang app
Note: You are only able to view the claim status details in Umang App only if your claim is settled at the field office by the EPFO officials.

PF Claim Status Rejection Reason with Solution

As an employee seeing our claim status as rejected becomes frustrating at times. We will see here some of the common reasons for claim rejection and how to avoid them while applying for any PF claims.
So here are some common pf claim rejection reasons with the solution.
Reason 1PF Claim rejected due to “Name is not printed on the cheque”
 
Solution: As per the new EPFO rules if your name is not printed on the cheque. You can upload a bank passbook with your name. If in both cheque and passbook your name is not mentioned then visit the bank and ask for a new cheque book/passbook with your name printed on it. Now try to reapply the claim.
Reason  2: PF Claim rejected due to “Date of leaving wrong, contribution coming after leaving date”
 
Solution: The Date of Exit (Date of leaving job) must be corrected. To correct the date of exit, the employee needs to fill the Joint declaration Form and submit it to the employer and epf office. In some cases, the employer will submit your joint declaration form to the pf office. Now try to reapply the claim.
Reason 3: PF rejected due to “Member Name as per KYC bank details is different”
 
Solution: Make sure your Name, Father’s Name, and Bank details are all same as on the bank passbook uploaded as it is mentioned while doing bank KYC with the EPF account. Now try to reapply the claim.
Reason 4: PF claim rejected due to “technical reason apply again”
 
Solution: This type of issue is normal and no need to worry about it. You just try to reapply for the claim.
Reason 5: PF claim rejected due to “10c rejected apply along with 19”
 
Solution: The above issue explains that if your applying for 10C first. The form 10C claim cannot be settled first. To resolve this issue you need to first fill the form 19 (claim settled) and then form 10C.
Reason 6: PF claim rejected due to “PDF not opened Re-Submit
 
Solution: This issue occurs while resizing the pdf and uploading it online. Make sure before uploading a pdf file it is easily open and then submit the claim form.
Reason 7: PF claim rejected due to “Insufficient balance”
 
Solution: This type of issue is normally seen after submitting an advance withdrawal claim form (Form 31) for illness reasons. Under the illness para, only the employee pf share can be withdrawn and not the employer share. In case, you’re unemployed for more than 2 months after leaving the job, then you can apply for form 19 to withdraw both employee and employer share.
If you’re continuing the job and your employee share is showing zero, then wait for next month once the pf contribution is accumulated in your pf balance to apply for advance pf withdrawal.
Reason 8: PF claim rejected due to “Bank Details are Incorrect”
 
Solution: This type of claim rejection is mostly due to the merging of banks which leads to a change in a bank account number and ifsc code. Kindly do the bank KYC with the newly merged bank account and get it approved by your employer and then resubmit the claim form.

FAQ’s related to PF Claim Status

Q1. How to know our PF claim status?
 
A. You can check your pf claim status by login EPF Unified Member Portal and under Online Services click on Track Claim Status. Now, select your present or previous 22 digits member id and click on the View Claim Status button to view claim status details.
Q2. How long it will take to get my claim settled?
 
A. It will normally take 7 to 10 working days after the claim is approved by the employer. In some cases maximum up to 25 days.
Q3. Why my claim status is showing under process?
 
A. This is because the submitted claim form is not accepted either by the employer or at the EPF field office. Once the claim is accepted, then the claim status will automatically change from under process to claim settled.
Q4. Why I am getting an error “Oops!! There seems to be some issue at  Department servers providing this service on UMANG”?
 
A. This error may occur while trying to log in with UAN and OTP on the Umang App. Try closing the app and reopen the app, login into the Umang app again to track claim status.
Q5. Why the status of my claim is showing “Accepted by employer->pending at field office”?
 
A. This means that your claim form is reached to the EPFO field office. It will normally take 7 to 10 working days at the field office to accept the claim.
Q6. How to check pf claim status in mobile?
 
A. To check pf claim status in mobile. You need to register your UAN linked mobile number with the Umang App. After registration in the app log in with your UAN and OTP. Select the EPFO option under All Services and click on Track Claim to view the claim status (claim settled).

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